PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
172, Pellisier Street, FLESHERTON, ON, N0C 1E0, Canada
Design Blanks ships to Canada and the continental USA. Orders are generally shipped within 24-72 hours (Mon-Fri) depending on the season. This may be longer during holiday and peak seasons. You will receive an email confirmation with your tracking when your order has shipped. Please allow up to 48hrs for your tracking number to update.
Orders are shipped by Canada Post Expedited, Purolator Ground, or Purolator Express or you may send us a shipping label. Standard delivery is 2-7 business days.
Couriers do not move mail on holidays, Saturdays, or Sundays. Delivery expectations are quoted in business days. Adverse weather, long weekends and holidays may also delay delivery. Global pandemics cause uncertainty and require extra amounts of patience. Shipping delays are out of our control.
Place your order and select pick up when you are going through checkout. Your order will be ready in approx 2 business days. We will send an email to inform you it is ready and make arrangements with you at that time for pick up.
Orders can be picked up from our convenient pick up bin outside the warehouse entrance.
Check your tracking information. If the tracking information shows your parcel has not yet been delivered, or delivery has not been attempted, be patient and assured it is on its way.
**Expect a delay from when your label is printed until it gets picked up and scanned into the system. If the tracking shows it was delivered but you did not receive it, check your community mailbox, front door, garage, backdoors, porch. Sometimes your carrier will leave items in a safe spot.
If you still haven't found it, please contact the courier with your tracking number and then contact us. Time is of the essence if a package has been delivered to the wrong address. We do not have any more information other than what is available on the tracking website. We can place a trace on the package through the courier. A parcel trace can take 10-14 days.
Design Blanks is not responsible for lost or stolen packages. Risk of loss and title for items purchased from designblanks.ca pass to you upon our delivery to the carrier or, if such items must cross an international border, then risk of loss and title pass to you when they clear customs.
Include pictures, the first thing we will ask for is pictures of the problem and pictures of your packing slip. Mistakes happen and we are happy to help set things straight in a timely manner.
RETURNS - Returns are considered on a case by case basis and must be approved prior to items being returned. Return shipping will be at your expense.
**** Vinyl is custom cut to order and not eligible for return or refund! ****
No refunds will be issued until return items are received by us. To be eligible for a return, your item must be
- Unused/unopened and in the same condition that you received it
- It must be in the original packaging.
Under NO circumstances will washed and/or worn items or altered/customized items ever be considered for a return.
Our policy is 7 days from delivery. After 7 days we cannot consider any returns. We will only accept returns for the following conditions:
1. Items that were originally and substantially defective. NOT minor flaws or imperfections.
2. We sent the wrong item in error.
All returns should meet the following conditions:
You must contact us within 7 days of receiving the order. Refund or Store Credit will be processed after we receive the return.
~Please do not contact us about something you bought months or years ago (it happens!)
** Customers are responsible for all return shipping charges and a 10% restocking fee may apply (this does not apply to orders where wrong items were sent)
Damaged items It is common to see differences in style or colour between batches or lots. Frustrating but not considered a defect. If we are shipping you blue cups we do our best to make sure they are all from the same lot but they may not be an exact match to the order you placed previously. Each batch or lot is custom made for us. Wholesale items made Overseas have a small percentage of defects or "less than perfect" items. We screen for major defects. Our product prices are based on a small percentage of defects and cannot be refunded.
If you find a small hole or a missed stitches - We see this occasionally. You are crafty! You are a maker! YouTube is a great resource to learn to sew a couple of small stitches. It will empower you! You don't have to know how to sew but learning to place a couple of simple stitches is a great skill to add to your crafting resume. We will NOT refund an item for needing to have a few stitches sewn into it. This applies to a small hole on the seam of a teddy bear or a small hole on a tree skirt. We understand that this is frustrating but this is the cost of ordering bulk items from an online warehouse that orders in bulk from overseas manufacturers.
Third Party Returns - We will not accept items that you have sold to your customers. If your customer is unhappy with an item this is your responsibility as the seller.
If you are having difficulty with your vinyl - Siser vinyl is a top brand and offers exceptional support. All vinyl concerns will be directed to their help and support line at 1-866-301-9409
Didn’t find what you were looking for? Contact us.Contact