- Shipping Information -
We will ship using the shipping method you have selected at checkout however if we have a faster (with no fee difference) we may upgrade to ensure you get your items faster.
Do you have a retail storefront?
No, Design Blanks is online only with a contactless pick up option.
Where do you ship from?
We ship from Eugenia ON. We ship to Canada and the continental USA.
How much is shipping?
Shipping is based on weight. Shipping quotes appear on the checkout page of the website. This quotes come directly from Canada Post and Purolator.
Do you offer FREE SHIPPING?
Orders over $300 ship free to ON, QC
Orders over $500 ship free to MB, SK, NB, PE, NS
Orders over $600 ship free to NL, BC, AB
Orders over $165 ship for a flat rate to the following provinces -
$13 ON, QC
$20 MB, SK, NB, PE, NS.
$25 NL, BC, AB
Flat Rate packages are shipped by the most economical option at our discretion.
The flat rate shipping becomes an option at checkout once the minimum subtotal has been reached.
Flat Rate Shipping is valid on orders shipped to Canadian addresses only.
We ship to NWT using carrier provided rates.
We ship to the continental USA using carrier provided rates.
Packages are sent without requiring a signature. It is your responsibility to ensure that you have a safe drop location. Contact us if you require an upgrade to signature for delivery and we will send you a invoice. This option is available for an additional $4
ADD-ON fee
Find the Add-On fee at the bottom of the website.
Add to an order you have already placed and we will ship them together. Handy if you forgot something!
Cheaper than 2 full shipping fees. This combined shipping option can be used as many times as you like as long as you have an open order that you paid a full shipping fee on.
**Be aware that in certain cases we won't be able to honour your add-on order. For example, if your order has already been packed it will be too late and we will contact you.
When will my order ship?
The average processing time is 2 business days. Your order may have a longer processing time during busy seasons. We do not pack orders on evenings or weekends. When your order ships you receive an email notification. If you need it super speedy please add the Rush Fee and you can jump the queue.
Please be aware that your shipping option does not have any effect on our processing times.
What if I didn't select the right shipping option?
If you select the wrong shipping amount send us an email. If you selected ADD-ON order in error (without another open order in our system) The website will cancel and refund your order within 24-48hrs when it cant find the order it should add-on too.
My parcel shipped but I haven't received it? or my tracking says delivered but I don't have it?
Check your tracking information. If the tracking information shows your parcel has not yet been delivered, or delivery has not been attempted, be patient and assured it is on its way.
**Expect a delay from when your label is printed until it gets picked up and scanned into the system.
If the tracking shows it was delivered but you did not receive it, check your community mailbox, front door, garage, backdoors, porch. Sometimes your carrier will leave items in a safe spot. If you still haven't found it, please contact us. We do not have any more information other than what is available on the tracking website. We can place a trace on the package. A parcel trace can take 10-14 days.
Design Blanks is not responsible for lost or stolen packages. Risk of loss and title for items purchased from designblanks.ca pass to you upon our delivery to the carrier or, if such items must cross an international border, then risk of loss and title pass to you when they clear customs.
Lettermail
This option is sometimes available as oversize lettermail for $6 and will be invoiced by us. You cannot select this at shipping it must be approved and invoiced through a message. A few things you need to know:
** you can ask for this shipping method but it is at your own risk.
Canada Post Expedited Parcel Shipping Service
Canada Post does not move mail on holidays, Saturdays, or Sundays. Delivery expectations are quoted in business days. Adverse weather, long weekends and holidays may also delay delivery.
The shipping option you chose does not alter our order processing time. It only determines your delivery service.
Purolator Standard Delivery Times
Purolator delivers in 1-2 days to most addresses in Ontario. 2 days for neighbouring provinces. 3 days for each coast.
Purolator does not move mail on holidays, Saturdays, or Sundays. Delivery expectations are quoted in business days. Adverse weather, long weekends and holidays may also delay delivery.
How does it work if I want to pick up my order?
Place your order and select pick up when you are going through checkout. Your order will be ready in approx 2 business days. We will send an email to inform you it is ready and make arrangements with you at that time for pick up. Orders can be picked up from our convenient pick up bin outside the warehouse entrance.
