- Shipping Information -
Where do you ship from? - We ship via Canada Post from Flesherton Ontario. We Ship across Canada and the USA.
How much is shipping? - Shipping prices are based on weight. Accurate shipping quotes appear on the checkout page of the website.
Please note that we offer free shipping on all orders over $200.
When will my order ship? - We work hard to pack and process in stock orders as quickly as we can. The average processing time is 3-4 days. Your order may have up to a week processing time during very busy seasons. This does not include weekends. When your order ships you will receive an email notification.
My parcel shipped but I haven't received it? or my tracking says delivered but I don't have it? - First, check your tracking information. If the tracking information shows your parcel has not yet been delivered, or delivery has not been attempted, please be patient and be assured it is on its way.
If the tracking shows it was delivered but you did not receive it, please check your community mailbox, front door, garage, backdoors, porch. Sometimes your mail carrier will leave items in a safe spot. If you still haven't found it, please contact your Canada Post before contacting us. If your tracking shows that it reached your local office and your carrier scanned it as delivered, they saw it last. We do not have any more information other than what is available on the tracking website. If your local branch of Canada Post is unwilling to assist you, you may contact us and we can place a trace on the package that ensures the last place it was checked in co-operates in the search.
Canada Post Expedited Parcel Shipping Sevice - This is a standard delivery service. This is not a rush delivery service. Canada Post does not move mail on holidays, Saturdays, or Sundays. Canada Post delivery expectations are quoted in business days. Adverse weather, long weekends and holidays may also delay delivery.