You are responsible for checking your order. Inaccuracies must be reported within 7 days from receipt of delivery.
Let us know within 7 days. Quote the order number, the problem and include pictures. Mistakes happen and we are happy to help set things straight in a timely manner.
ALL SALES ARE FINAL and REFUNDS WILL NOT BE ISSUED
RETURNS - A return must be approved prior to items being returned. A replacement item will be issued. Return shipping is at your expense.
No replacement item will be issued until return items are received by us.
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must be in the original packaging. Under NO circumstances will washed and/or worn items or altered/customized items ever be considered for a return. Our policy is 7 days from delivery. After 7 days we cannot consider any returns.
We will only accept returns for the following conditions:
- Items that were originally and substantially defective. NOT minor flaws or imperfections.
- We sent the wrong items
All returns should meet the following conditions:
- You must contact us within 7 days of receiving the items.
- We cannot issue replacements after 7 days.
Replacement items will be processed after we receive the return.
No replacement will be applied if these criteria are not met.
~Please do not contact us about something you bought months ago.
** Customers are responsible for all return shipping charges and a 10% restocking fee may apply (this does not apply to orders where wrong items were sent)
Your return must include your order number, name, phone number, email address and the reason for return.
It is very common to see differences in style or colour between batches or lots. This is not considered a defect.
Wholesale items made Overseas have a small percentage of defects or "less than perfect" items. We screen for major defects. Our product prices are based on a small percentage of defects and cannot be refunded.
However, if there is a major issue with a product we are more than happy to discuss the possibility of a replacement. A replacement will only be issued with prior communication with us and an investigation into the issue.
Third Party Returns - We will not accept items that you have sold to your customers. If your customer is unhappy with an item this is your responsibility as the seller.